Rules for Use of
e-Kvytok Automated Self-Service System
CONTENT
1. GENERAL PROVISIONS
e-Kvytok Automated Self-Service System provides the following services (hereinafter “Services”):
- Online booking of seats/berths (with a subsequent purchase of travel documents in the ticket office),
- Online order of travel (transportation) documents (with subsequent printing out and receiving the travel (transportation) documents in the ticket office).
Tariffs for services are set out in
Tariffs for Services of e-Kvytok Automated Self-Service System.
Rules for Use of
e-Kvytok Automated Self-Service System
CONTENT
1. GENERAL PROVISIONS
e-Kvytok Automated Self-Service System provides the following services (hereinafter “Services”):
- Online booking of seats/berths (with a subsequent purchase of travel documents in the ticket office),
- Online order of travel (transportation) documents (with subsequent printing out and receiving the travel (transportation) documents in the ticket office).
Tariffs for services are set out in
Public Offer Contract for Receiving Services of e-Kvytok Automated Self-Service System
, located on the Internet site of e-Kvytok Automated Self-Service System (hereinafter the “Site”) and register after confirming your consent with its terms and conditions.
To register put the cursor on the text box "Register", in the left part of the Site homepage above the "Login" button and click the left button of the mouse. Then in the registration window enter your login using Latin letters only (no less than 5 symbols) in the “Login” field and password in the “Password” and “Confirm password” fields. Indicate your name and surname in the correspondent fields. If you are planning to use a VISA or MasterCard payment card write your name and surname the same way as they are indicated on your bank payment card. After entering all required data click on the “Confirm” button. After registration you will return to the Site homepage, in the left part of which you should enter your login and password in the respective fields and click on the “Login” button. After that you can use any service available on the page “Planning of a Trip”
Notice!
At registration please provide true personal information! All disputable issues relating to receiving the services shall be solved with use of the personal information indicated by you at registration! Please keep your login and password confidential! All actions performed with use of your login and password shall be deemed to be performed by you personally.
3. SERVICES
3.1. Online booking of seats/berths (with subsequent purchase of travel documents in the ticket office)
You can select and book seats/berths in one carriage of one train per single visit to e-Kvytok Automated Self-Service System only.
The maximum number of visits to e-Kvytok Automated Self-Service System within one day is unlimited.
To book a seat/berth select a route, date, train, carriage and seats/berths in the carriage.
The online booking of seats/berths can be performed not later than 4 hours in advance before train departure.
The maximum number of seats/berths ordered per single visit to e-Kvytok Automated Self-Service System is 9.
To cancel the current order and make a new one use the “Back” and “New order” buttons.
If your choice meets your requirements select method of payment and click on “Reservation”, after which you can review your order details and time limits for travel documents purchase, and confirm your choice with the “Pay” button. After clicking “Pay” button you will immediately proceed with the payment procedure.
Notice!
Prior to payment read carefully time limits for travel documents purchase in the ticket office!
The service of online booking of seats/berths (with a subsequent purchase of travel documents) is provided on a payment basis. The service charges are given in
Tariffs for Services of the e-Kvytok Automated Serf-Service System.
.
The term of payment for the service is 15 minutes from the moment of your confirmation of the order (clicking on the “Pay” button).
If within the term stipulated by e-Kvytok Automated Self-Service System (15 minutes) you fail to pay for the service, your order will be automatically cancelled.
In several seconds after successful payment an order form for purchase of travel documents containing a unique order number (
Illustration 1
) will appear on the screen automatically.
Notice!
The unique order number must have 14 symbols represented by numbers and letters.
For example: |
10756Щ1-64У-0404 |
|
You can print the form out or copy the order number. On the basis of the order number you can pay and receive the relevant travel documents in railway ticket office.
You or a person having your order number can purchase and receive your travel (transportation) documents in railway ticket office.
Notice!
Keep your Internet-order number in secret. In case of loss the unique Internet-order number cannot be restored!
The time limits (date and time) for travel documents purchase in the ticket office will be indicated in the order form!
The person using the Internet-order service is responsible for timely addressing to the ticket office and purchasing of the travel documents!
If within the mentioned period the travel documents have not been purchased, the charge for the service “Online booking of a seat/berth (with a subsequent purchase of travel documents in the ticket office)” will not be refunded.
The list and content of your orders will be saved on the page “Planning of a Trip”, the “Review order”button.
Notice!
To prevent using your registration information by third parties put the cursor on the “Logout” button and click the left button of the mouse after registration!
Keep your Internet-order number in secret. In case of loss the unique Internet-order number cannot be restored!
The person using the Internet-order service is responsible for timely addressing to the ticket office and purchasing of the travel documents!
3.2. Online order of travel (transportation) documents (with subsequent printing out and receiving documents in the ticket office)
The service ‘Online order of travel (transportation) documents (with subsequent printing out and receiving the documents in the ticket office)’ allows to choose route, date, train, carriage and seats in the carriage, to pay the travel (transportation) documents and to receive the paid travel (transportation) documents in railway ticket office.
The online order of travel (transportation) documents can be performed for regular price and children travel documents only.
The service is not available for online order of special rate, free, military travel documents or travel documents based on railway forms.
You can order travel documents with a deferred printing for one carriage in one train only per single visit to e-Kvytok Automated Self-Service System.
The maximum number of visits to e-Kvytok Automated Self-Service System within one day is unlimited.
To order travel documents select the route, date, train, carriage and seats/berths in the carriage.
The online order of travel (transportation) documents can be made within the period of 45 days in advance to the moment of departure of the train with respect to the time required for printing out and receiving the travel (transportation) documents in the ticket office.
The maximum number of travel documents ordered per single visit to e-Kvytok Automated Self-Service System is 4, the maximum number of seats/berths is 4.
To cancel the current order and make a new one use the “Back” and “New order” buttons.
If your choice meets your requirements select method of payment and click on “Execute documents” , after which you can review your choice once again and confirm it with “Pay” button. After clicking “Pay” button you will immediately proceed with the payment procedure.
Additionally for every travel document you can also order transportation documents with deferred printing for transportation of excessive hand luggage, pets, etc, with account of restrictions provided by the Ukrzaliznytsya.
The service ‘Online order of travel (transportation) documents (with subsequent printing out and receiving the documents in the ticket office)’ is provided on a payment basis. The service charges are given in
Tariffs for Services of the e-Kvytok Automated Serf-Service System.
.
The period of payment for the service is 15 minutes from the moment of your confirmation of the order(clicking on the “Pay” button).
If within the period stipulated by e-Kvytok Automated Self-Service System (15 minutes) you fail to pay for the service, your order will be automatically cancelled.
In several seconds after successful payment an order form for purchase of travel (transportation) documents containing a unique order number (
Illustration 2
) will appear on the screen automatically.
Notice!
The unique order number must have 16 symbols represented by numbers and letters.
For example: |
П9Я - Е1 - 1174185 - 0304 |
|
Notice!
Keep your Internet-order number in secret. In case of loss the unique Internet-order number cannot be restored!
You can print out the order form or copy the unique order number and present it to the railway ticket office. On the basis of the order number the booking clerk will print out your travel (transportation) documents and a receipt on the state of the order documents.
The list and content of your orders is saved on the page “Planning of a Trip”, the “Review Orders” button.
You or a person having your order number can receive your travel (transportation) documents in the railway ticket office.
Notice!
The person, receiving Internet-ordered travel (transportation) documents in the ticket office, must present an identifying document to the booking-clerk, personally indicate his/her full name, type, series and number of the document in the receipt printed out by the booking-clerk, sign it and return the signed receipt to the booking-clerk. If the person, receiving the documents, does not have any identifying documents, the travel (transportation) documents WILL NOT BE PROVIDED!
The time limits for receiving the ordered travel (transportation) documents in the ticket office is the date and time of the train arrival to the station, indicated in the internet order.
Notice!
After finishing the order, to prevent usage of your registration information by third parties, put the cursor on the “Logout” button and click the left button of the mouse!
Keep your Internet-order number in secret. In case of loss the unique order number cannot be restored!
The person using the Internet-order service is responsible for timely addressing to the ticket office and purchasing of the travel documents!
4. REFUNDING OF UNUSED TRAVEL (TRANSPORTATION) DOCUMENTS, ORDERED IN e-Kvytok AUTOMATED SELF-SERVICE SYSTEM
Notice!
Unused travel (transportation) documents executed by e-Kvytok Automated Self-Service System will be refunded:
1. by cash - for return of documents paid by cards of the national mass electronic payment system
2. by bank transfer to the account used for payment - for return of documents paid by Visa or Master Card
Refunding of unused travel (transportation) documents executed by e-Kvytok Automated Self-Service System is performed according to the rules, established by the Ukrzaliznytsya, and only after travel (transportation) documents are printed out on a set form (
Illustration 3
) in the ticket office.
Notice!
To refund travel (transportation) documents the passenger must present an identifying document.
The booking-clerk executes an original and two copies of a return form for travel (transportation) document (
Illustration 4
), two copies of a return statement for Internet paid travel (transportation) documents, and gives both copies of the return statement to the passenger to fill in.
The passenger must distinctly fill in both copies of the statement with a ball-point pen indicating the following information:
- for return of documents paid by VISA or MasterCard:
- Type of the card (Visa or Master Card),
- Full name of the owner of the card,
- Number of the card used for payment for the documents, (first 4 numbers and last 4 numbers of the card),
- personal information:
- Full name,
- Series and number of the identifying document,
- Personal signature,
- Date of filling in the statement
and return both copies to the booking-clerk.
If the passenger does not know the information required and cannot fill in the return statement immediately at the ticket office, the booking-clerk must cross the returned travel (transportation) document, attach it to the both copies of the return statement and give them to the passenger to fill in the information required.
After filling in the both copies of the return statement the passenger can address to unused travel (transportation) documents return ticket office (on the territory of Ukraine) and present the filled in documents to an authorized booking-clerk.
The booking-clerk revises the presented documents, signs the return statements, certifies them with the station stamp and gives the passenger one copy of the return form and one copy of the return statement.
Unused travel (transportation) documents are refunded after the established return procedure for travel (transportation) documents and revision of return details indicated in the relevant statements only.
The amount refunded by the ticket office for unused travel (transportation) documents is indicated in the return forms and return statements of the relevant documents.
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