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Automated Self-service system «е-Kvytok»
PUBLIC OFFER CONTRACT





Kiev

 

The limited liability company “Express-2”, hereinafter is referred to as EXECUTOR, which acts based on contracts with the state enterprise “Donetsk railway”, the state territorial-branch enterprise “Lvov railway”, the state enterprise “Odessa railway”, the authorized territorial-branch “Pivdenna railway”, the state territorial-branch enterprise “Pivdenno-zahidna railway”, the state enterprise “Prydniprovska railway” (hereinafter “Carriers”, and separately “Carrier”) publishes this Public Offer Contract, hereinafter – Contract, as follows:

 

1. SUBJECT OF CONTRACT

1. EXECUTOR enables order and payment by means of  Automated Self-service system “e-Kvytok” of :

  • Online booking of seats/berths (with subsequent purchase of travel documents in the ticket office),
  • Online order of travel (transportation) documents (with subsequent printing out and receiving the travel (transportation) documents in the ticket office).

in  accordance with Rules for use of Automated Self-service system "e-Kvytok" and Fees and charges.

1.2. This Contract comes into force after CUSTOMER  agreement to all terms of the present Contract upon registration on www.e-kvytok.com.ua.

By agreeing to the terms of the Contract, CUSTOMER confirms his/her legal capacity and capability, being older than 18 years of age, lawful use of bank card, and also understands the responsibility for the obligations imposed on him/her by this Contract.

1.3. CUSTOMER is a person, who agreed to all terms of the present Contract, ordered and paid for Online booking or order.

EXECUTOR obligations under this Contract  shall be considered fulfilled in full from the date of presenting to CUSTOMER via Automated Self-service system “e-Kvytok”of:

  • unique Internet-order number in form, which allows copying this number or printing it with the Internet-order form.

 

2. PRICES AND PAYMENT TERMS

2.1. CUSTOMER prepays 100% for Services via Internet by means of bank cards of the national system mass electronic payment (NSMEP) or the international payment systems (VISA, MasterCard) in accordance with these payment systems rules and Prices for services of Automated Self-service system “e-Kvytok”.

2.2. A fact of payment by CUSTOMER is entering of respective amount  of funds to the account of Carrier.

2.3. Refunding of unused travel (transportation) documents executed by e-Kvytok Automated Self-Service System and paid by Visa or MasterCard is performed by bank transfer to the card used for payment, after reception of respective funds from Carrier, where travel document was returned, and where return act was drawn, out and according to 6.1., 6.2 of this Contract.

2.4. Refunding of unused travel (transportation) documents executed by e-Kvytok Automated Self-Service System and paid by means other than stated in 2.3.,  is performed by cash in railway ticket office.

 

3. RIGHTS AND OBLIGATIONS OF PARTIES

   3.1. EXECUTOR is obliged:

  • to enable CUSTOMER to order and pay online booking and travel (transportation) documents by means of e-Kvytok Automated Self-Service System;
  • to give consultations concerning the use of e-Kvytok Automated Self-Service System;
  • to maintain confidentiality of CUSTOMER information received from CUSTOMER during registration, excluding cases specified by current legislation of Ukraine.

   3.2. EXECUTOR has the right:

  • to stop Services in connection with necessary works.

   3.3. CUSTOMER is obliged:

  • to perform all the terms of this Contract;
  • to indicate true personal information upon registration.

   3.4. CUSTOMER has the right:

  • to require EXECUTOR fulfillment of conditions of this Contract.

 

4. PARTIES’ RESPONSIBILITY

4.1. The quality of communication channels, by means of which  access to е-Kvytok Automated Self-Service System is effected, is beyond the responsibility of the present Contract Parties.

EXECUTOR shall not be liable for failure to obtain by the Customer of unique number of online-order because of problems with the communication channels, email, CUSTOMER mail server etc.

4.2. If for any reason CUSTOMER doesn’t receive order number, CUSTOMER is to contact Automated Self-service system “e-Kvytok” maintenance department by phone numbers 0 800 304 884, 0 800 300 22, +380954573850 and send e-mail to  adress indicated on www.e-kvytok.com.ua main page, within 1 hour from the moment of payment.

4.3.CUSTOMER is responsible for keeping login and password confidential. All deeds with CUSTOMER’s login and password are deemed to be made by CUSTOMER.

4.4. CUSTOMER is responsible for authenticity of information indicated upon registration and for information’s confidentiality. All disputes arising from rendering of Services to CUSTOMER are settled by the parties by usage of CUSTOMER’s personal information provided by CUSTOMER during registration.

4.5. CUSTOMER is responsible:
4.5.1. when executing Online booking of seats/berths (with subsequent purchase of travel documents in the ticket office) - for keeping order number confidential and for timely purchase of travel documents in the ticket office;
4.5.2. when executing Online order of travel (transportation) documents (with subsequent printing out and receiving the travel (transportation) documents in the ticket office) - for keeping order number confidential and for timely collection of travel (transportation) documents in the ticket office.

4.6. CUSTOMER is responsible for accuracy of the full name of the passenger, indicated in the Internet order.  

 

5. DISPUTE SETTLEMENT

5.1. All disputes arising within this Contract or in connection with its fulfillment are to be settled by parties by means of negotiations. The pre-trial procedure for dispute settlement is obligatory.

5.2. All disputes are considered if there is written application sent by post.

5.3. If CUSTOMER and EXECUTOR can not reach consensus by means of negotiations, disputes are to be settled in accordance with the current legislation of Ukraine.

6. RESERVATIONS’ CLAUSE

6.1. In case of refusal to travel, return of unused travel documents is performed according to the rules, established by the Ukrzaliznytsya, and only after these documents are printed out on strict accounting form.  The fee for payment processing is non-refundable.

6.2. Amount to be refunded after return of unused travel documents is determined by the rules, established by the Ukrzaliznytsya. Upon return of funds for unused travel (transportation) documents to Visa or MasterCard, fee is charged according to Fees and charges .

 

7. OTHER TERMS

7.1. All the questions not stipulated in the text of this Contract, if any, are governed by the current legislation of Ukraine.

7.2. EXECUTOR reserves the right  to modify  the terms of this Agreement at any time. If the entry into force of such changes is not specified separately, they are effective upon their publication on the website www.e-kvytok.com.ua

 

EXECUTOR:

«Express-2» LLC
03049, Kiev, Povitroflotskyi avenue, 25
Account No. 26007064870
in PJSC “JSB „Expres-Bank”,
MFO: 322959
EDRPOU: 32978053
Phone number: 0 800 300 228
Phone number: 0 800 304 884
Phone number: +380954573850